Terms of Service

1. Acceptance of Terms

By accessing or using NVRGVP ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

NVRGVP is a crowdfunding platform that connects individuals ("Dreamers") seeking financial support for specific goals with individuals ("Supporters") willing to contribute funds. We are not a charity, and donations made through our platform are generally not tax-deductible.

3. User Accounts

To use certain features of the Platform, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Campaigns and Donations

For Dreamers:

• You must provide truthful information about yourself and your goals
• You must use funds as described in your campaign
• You are responsible for fulfilling any promises made to supporters
• We reserve the right to remove campaigns that violate our guidelines

For Supporters:

• Donations are made at your own discretion and risk
• We do not guarantee that funds will be used as intended
• Donations are generally non-refundable
• NVRGVP is not responsible for the actions of Dreamers

5. Fees

NVRGVP charges a platform fee of 7% on all funds raised. Additional payment processing fees (approximately 2.9% + $0.30 per transaction) are applied by our payment processor, Stripe. These fees are deducted from the funds before transfer to the Dreamer.

6. Refund Policy

NVRGVP is the merchant of record for all donations and merchandise purchases made on the Platform. Refund requests are handled directly by us, not by individual Dreamers.

6.1 Donations

Donations are generally final and non-refundable once made, because funds are often released to Dreamers promptly. However, we will review refund requests within 14 days of the transaction in the following circumstances:

• Accidental duplicate charges — processed within 7 business days
• Unauthorised transactions — if your card was used without your consent (subject to verification)
• Suspected fraud or misrepresentation — if we determine a campaign materially misrepresented facts, we may refund all affected donations and remove the campaign
• Campaign removal — if a campaign is removed by NVRGVP before funds are released to the Dreamer, donations will be refunded automatically
• Payment processing errors — any failed or erroneous transaction will be refunded in full

Once a donation has been released to a Dreamer's verified payout account (typically 24-72 hours after receipt), refunds may not be possible. In these cases we will, at our discretion, investigate and may recover funds on your behalf where appropriate.

6.2 Merchandise

Merchandise orders are fulfilled by a third-party print-on-demand partner. You may request a refund or replacement within 30 days of delivery for:

• Items damaged in transit (photo evidence required)
• Manufacturing defects
• Incorrect items shipped
• Items that do not match the advertised description

Due to the custom print-on-demand nature of our merchandise, we cannot accept returns for change of mind, incorrect size selection, or personalised items unless defective.

6.3 How to request a refund

Contact us at support@nvrgvp.org with your order or donation reference, the reason for your request, and any supporting evidence. We aim to respond within 2 business days and resolve refund requests within 10 business days. Approved refunds are issued to the original payment method.

6.4 Your statutory rights

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law, including guarantees that cannot be excluded. Where a consumer guarantee applies, we will provide a remedy as required by law.

6.5 Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us first — we can usually resolve issues faster and without involving your bank. Fraudulent chargebacks may result in suspension of your account and referral to relevant authorities.

7. Prohibited Content and Conduct

You may not use the Platform to:

• Engage in fraud, deception, or misrepresentation
• Fund illegal activities
• Harass, abuse, or harm others
• Post content that is defamatory, obscene, or infringes on intellectual property rights
• Circumvent our fees or security measures
• Use automated systems to access the Platform without permission

8. Intellectual Property

The NVRGVP name, logo, and all related content are protected by intellectual property laws. You retain ownership of content you post but grant us a license to use, display, and distribute it in connection with the Platform.

9. Limitation of Liability

To the maximum extent permitted by law, NVRGVP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform. Our total liability shall not exceed the amount of fees you have paid to us in the past 12 months.

10. Termination

We may suspend or terminate your account at any time for violation of these terms or for any other reason at our sole discretion. You may also delete your account at any time through your account settings.

11. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by email or through the Platform. Your continued use after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.